Our Privacy Policy

Contacting Us

You can contact us by mail at 2021 E. Lake Mary Blvd., Sanford, Florida 32773 USA, by email at privacy@onlinelabels.com, or by telephone at 1-888-575-2235.

Personally Identifiable Information

We do not and will not sell your personal information to third-parties or other companies. We collect and store information for various uses depending on how you interact with our site. We store this information indefinitely.

Acquired or Necessary Content

The information below is automatically detected or provided by you to utilize the full functionality of our services.

User-Submitted Content

Other information is voluntarily provided by you to access non-essential functions of the site. This includes your name and email address for submissions to the following sections: Customer Ideas, Product Reviews, Testimonials, Forum, Support, and other areas where users may voluntarily submit information. This information is used to email reward codes, provide support, curate content, and attribute your submitted content to the public name or nickname you specify during creation. It does not expire.

If you create or upload a design through the section of the Site dedicated to Custom Printing, or by using Maestro Label Designer, or by using templates available on the Site, we collect the Personal Information you may use to customize the product, such as the name of your business, your address, or phone number. It does not expire.

How We Secure It

All of the communication between site users and OnlineLabels.com is transmitted over an HTTPS connection. Our servers are PCI-compliant for the safe storage of payment information. In addition, sensitive information is encrypted and stored in a secure data center.

How To Access, Update, Or Delete Your Personal Information

If you have an OnlineLabels.com account, visit the Privacy Settings section to request a copy of your personal information and/or ask us to delete it. For non-account holders or to speak with a customer service representative regarding this request, please call 1-888-575-2235. You will need to confirm your identity via a two-factor authentication email before requests are processed.

Within My Account, you are also able to unsubscribe from promotional emails or special offers and update any personal details including your contact, billing, and shipping information.

Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Online Labels, LLC's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Online Labels, LLC about our Website users is among the assets transferred.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including responding to any government or regulatory request.
• To enforce or apply our Website Terms of Use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Online Labels, LLC, our customers, or others.

Third-Party Access

No personally identifiable information gathered through registration, checkout, or support inquiries will be sold to others for marketing purposes. There may be cases where it's necessary to share this data with our affiliates, partners, and other third-parties for the purposes of order fulfillment.

In order to process your credit card and complete your purchase, we securely transfer your information to our payment processor for authorization and approval. Additionally, we may use third-party companies to perform various functions including order fulfillment, package delivery, postal and e-mail delivery, data analysis, and credit processing. The third parties we use for these purposes have limited access to your personal information and are not permitted to use it for other purposes.

We may also use your personal information where necessary to abide by applicable laws and legal obligations including complying with a judicial proceeding, court order, or legal process.

Non-personally identifiable information may be shared with organizations for ad targeting and analytics services. These companies include:

• Google provides advertising services, delivers organic and paid analytics, and conducts customer reviews
• Microsoft delivers advertising reporting
• Yahoo delivers advertising reporting
• BizRate conducts customer reviews
• SiteSpect enables A/B testing
• Facebook provides advertising services and reporting
• Pinterest delivers advertising reporting
• Twitter provides advertising services and reporting
• Cloudflare offers site optimization services
• Amazon provides advertising services and reporting
• Klaviyo provides marketing services and reporting
• TikTok provides advertising services and reporting
• Algolia provides personalized site search services and reporting
• Intercom provides automated and human customer service solutions

You may elect to receive text messages from us. When you sign up to receive text messages, we will send you information about promotional offers and more. These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart abandon messages (IE Cookies). To the extent you voluntarily opt to have Text notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. You may opt out of receiving text messages at any time by texting "STOP" to our text messages. For more information about text messages, see our Terms & Conditions.

Optional Components

Maestro Label Designer Font Finder browser extension allows Maestro Label Designer to access the fonts installed on your computer (available for Chrome, Microsoft Edge, and Opera browsers).

Label Templates by OnlineLabels', our Google Docs™ add-on, use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Use of Cookies

We use cookies to improve the quality of our service and deliver relevant promotional material.

Necessary Cookies

Certain cookies are required for the functionality of the website. Some features or actions, such as the checkout process, cannot be completed without the use of such cookies.

Analytical Cookies

Your activity is tracked to provide insight into how users interact with and experience our website.

Marketing Cookies

We track your shopping history to tailor ads, promotional material, and site features.

Personalization Cookies

Sections of the site may include your name, recently viewed products, applied preferences, and more to create a personalized user experience.

State and Region-Specific Information

Privacy rights may vary in your state or region. For example, in the United States, residents of California and other states have state-specific privacy rights. We keep an up-to-date overview of state and region-specific disclosures below:

• Online Labels, LLC Privacy Policy for California Residents

Do Not Track Signals or Similar Mechanisms

OnlineLabels.com respects and supports the "Do Not Track" setting available within some browsers. If you have this feature enabled, we will not collect information as it pertains to browsing habits and marketing preferences.