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Subject: 7705919

Ticket Number: 765427
  • Reply from customer service on 10/8/2025
    Thank you for your response. I have set up the return for the labels and provided a shipping label for your convenience. Please let me know if you require further assistance.

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

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    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    Yes just the clear matte labels.. there were two 2.25*5.875

    On Wed, Oct 8, 2025, 5:48?PM OnlineLabels.com <support@onlinelabels.com> wrote:
    Can you confirm which items were having this issue? Was it just the clear rectangular labels?

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    That sounds perfect.

    On Wed, Oct 8, 2025, 5:38?PM OnlineLabels.com <support@onlinelabels.com> wrote:
    Thank you for your response. I am happy to set up a return for these labels and provide a 50% credit for them as well. Please let me know how you would like to move forward.

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    No... that is not working the labels are too thick.. the matte are literally twice the thickness of the glossy labels.  Are these made in house?  Have you seen these labels? Or tried to use them yourself? There is absolutely no way you can put these on a curve bottle and NOT have bubbles.   No way.   I have literally had four other people try.  
    If I ordered these TWO same labels on a glossy label,  would you consider offering a discount for the purchase of the two other labels because these are trash... and can't be used.   I REALLLLY like the others and I knew they would be good which is why I spent nearly $800 on this order.. my third order.


    On Wed, Oct 8, 2025 at 4:12 PM, OnlineLabels.com
    Thank you for your response. This should be able to be worked out with the application method provided. I would recommend applying the label a bit slower and using your finger to crease out the edges as you apply the label. you can use a credit card or a straight edge item to work out any creases as you apply the label as well.

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    Thank you for your reply. The second one was a little better... but it still creates thus line down the label... like a long ripple.  The clear glossy label is much thinner than this one and goes on smoothly... the matte does not.







    On Wed, Oct 8, 2025 at 2:38 PM, OnlineLabels.com
    Thank you for contacting OnlineLabels. I apologize for any frustration you may have experienced when applying the labels to your containers. There are a few factors that can affect adhesion and techniques we use to help so I have included those recommendations below:
    • Clean your hands and the application surface. Any debris, dust, moisture, or natural oils can interfere with the adhesive, weakening the bond.
    • Apply the center of the label first and then work out toward the edges. This reduces some of the tension on the ends of the label which will help it stay down.
    • Use pressure when sticking the labels to your surface. Our products are pressure-sensitive, so more pressure equates to a stronger adhesive bond.
    • If the application includes an overlap with full coverage printing, make sure to leave the bottom side of the overlap unprinted. Ink and toner can make it difficult for the adhesive to fully bond.
    Can you provide more photos of the bubbling, as I am struggling to see the bubbles. Additionally, If you continue to experience issues, I'm happy to help troubleshoot the issue with you further. 

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    Good morning, My labels are perfect except for 2. Two of the design labels I just purchased, the two clear matte labels are too thick and will not lay flat without lots of bumbles and lines.  The glossy clear label is fine... or is much thinner and it will lay flat but these matte are so thick, it doesn't want to lay flat.  How can we fix this? Is there a different way of putting these on?  I am more than happy to send these two back on my own dime.  The other 15 design labels are perfect.  Help! Please!

     

  • Your reply on 10/8/2025
    Yes just the clear matte labels.. there were two 2.25*5.875

    On Wed, Oct 8, 2025, 5:48?PM OnlineLabels.com <support@onlinelabels.com> wrote:
    Can you confirm which items were having this issue? Was it just the clear rectangular labels?

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    That sounds perfect.

    On Wed, Oct 8, 2025, 5:38?PM OnlineLabels.com <support@onlinelabels.com> wrote:
    Thank you for your response. I am happy to set up a return for these labels and provide a 50% credit for them as well. Please let me know how you would like to move forward.

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    No... that is not working the labels are too thick.. the matte are literally twice the thickness of the glossy labels.  Are these made in house?  Have you seen these labels? Or tried to use them yourself? There is absolutely no way you can put these on a curve bottle and NOT have bubbles.   No way.   I have literally had four other people try.  
    If I ordered these TWO same labels on a glossy label,  would you consider offering a discount for the purchase of the two other labels because these are trash... and can't be used.   I REALLLLY like the others and I knew they would be good which is why I spent nearly $800 on this order.. my third order.


    On Wed, Oct 8, 2025 at 4:12 PM, OnlineLabels.com
    Thank you for your response. This should be able to be worked out with the application method provided. I would recommend applying the label a bit slower and using your finger to crease out the edges as you apply the label. you can use a credit card or a straight edge item to work out any creases as you apply the label as well.

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    Thank you for your reply. The second one was a little better... but it still creates thus line down the label... like a long ripple.  The clear glossy label is much thinner than this one and goes on smoothly... the matte does not.







    On Wed, Oct 8, 2025 at 2:38 PM, OnlineLabels.com
    Thank you for contacting OnlineLabels. I apologize for any frustration you may have experienced when applying the labels to your containers. There are a few factors that can affect adhesion and techniques we use to help so I have included those recommendations below:
    • Clean your hands and the application surface. Any debris, dust, moisture, or natural oils can interfere with the adhesive, weakening the bond.
    • Apply the center of the label first and then work out toward the edges. This reduces some of the tension on the ends of the label which will help it stay down.
    • Use pressure when sticking the labels to your surface. Our products are pressure-sensitive, so more pressure equates to a stronger adhesive bond.
    • If the application includes an overlap with full coverage printing, make sure to leave the bottom side of the overlap unprinted. Ink and toner can make it difficult for the adhesive to fully bond.
    Can you provide more photos of the bubbling, as I am struggling to see the bubbles. Additionally, If you continue to experience issues, I'm happy to help troubleshoot the issue with you further. 

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    Good morning, My labels are perfect except for 2. Two of the design labels I just purchased, the two clear matte labels are too thick and will not lay flat without lots of bumbles and lines.  The glossy clear label is fine... or is much thinner and it will lay flat but these matte are so thick, it doesn't want to lay flat.  How can we fix this? Is there a different way of putting these on?  I am more than happy to send these two back on my own dime.  The other 15 design labels are perfect.  Help! Please!

     

  • Reply from customer service on 10/8/2025
    Can you confirm which items were having this issue? Was it just the clear rectangular labels?

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    That sounds perfect.

    On Wed, Oct 8, 2025, 5:38?PM OnlineLabels.com <support@onlinelabels.com> wrote:
    Thank you for your response. I am happy to set up a return for these labels and provide a 50% credit for them as well. Please let me know how you would like to move forward.

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    No... that is not working the labels are too thick.. the matte are literally twice the thickness of the glossy labels.  Are these made in house?  Have you seen these labels? Or tried to use them yourself? There is absolutely no way you can put these on a curve bottle and NOT have bubbles.   No way.   I have literally had four other people try.  
    If I ordered these TWO same labels on a glossy label,  would you consider offering a discount for the purchase of the two other labels because these are trash... and can't be used.   I REALLLLY like the others and I knew they would be good which is why I spent nearly $800 on this order.. my third order.


    On Wed, Oct 8, 2025 at 4:12 PM, OnlineLabels.com
    Thank you for your response. This should be able to be worked out with the application method provided. I would recommend applying the label a bit slower and using your finger to crease out the edges as you apply the label. you can use a credit card or a straight edge item to work out any creases as you apply the label as well.

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    Thank you for your reply. The second one was a little better... but it still creates thus line down the label... like a long ripple.  The clear glossy label is much thinner than this one and goes on smoothly... the matte does not.







    On Wed, Oct 8, 2025 at 2:38 PM, OnlineLabels.com
    Thank you for contacting OnlineLabels. I apologize for any frustration you may have experienced when applying the labels to your containers. There are a few factors that can affect adhesion and techniques we use to help so I have included those recommendations below:
    • Clean your hands and the application surface. Any debris, dust, moisture, or natural oils can interfere with the adhesive, weakening the bond.
    • Apply the center of the label first and then work out toward the edges. This reduces some of the tension on the ends of the label which will help it stay down.
    • Use pressure when sticking the labels to your surface. Our products are pressure-sensitive, so more pressure equates to a stronger adhesive bond.
    • If the application includes an overlap with full coverage printing, make sure to leave the bottom side of the overlap unprinted. Ink and toner can make it difficult for the adhesive to fully bond.
    Can you provide more photos of the bubbling, as I am struggling to see the bubbles. Additionally, If you continue to experience issues, I'm happy to help troubleshoot the issue with you further. 

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    Good morning, My labels are perfect except for 2. Two of the design labels I just purchased, the two clear matte labels are too thick and will not lay flat without lots of bumbles and lines.  The glossy clear label is fine... or is much thinner and it will lay flat but these matte are so thick, it doesn't want to lay flat.  How can we fix this? Is there a different way of putting these on?  I am more than happy to send these two back on my own dime.  The other 15 design labels are perfect.  Help! Please!

     

  • Your reply on 10/8/2025
    That sounds perfect.

    On Wed, Oct 8, 2025, 5:38?PM OnlineLabels.com <support@onlinelabels.com> wrote:
    Thank you for your response. I am happy to set up a return for these labels and provide a 50% credit for them as well. Please let me know how you would like to move forward.

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    No... that is not working the labels are too thick.. the matte are literally twice the thickness of the glossy labels.  Are these made in house?  Have you seen these labels? Or tried to use them yourself? There is absolutely no way you can put these on a curve bottle and NOT have bubbles.   No way.   I have literally had four other people try.  
    If I ordered these TWO same labels on a glossy label,  would you consider offering a discount for the purchase of the two other labels because these are trash... and can't be used.   I REALLLLY like the others and I knew they would be good which is why I spent nearly $800 on this order.. my third order.


    On Wed, Oct 8, 2025 at 4:12 PM, OnlineLabels.com
    Thank you for your response. This should be able to be worked out with the application method provided. I would recommend applying the label a bit slower and using your finger to crease out the edges as you apply the label. you can use a credit card or a straight edge item to work out any creases as you apply the label as well.

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    Thank you for your reply. The second one was a little better... but it still creates thus line down the label... like a long ripple.  The clear glossy label is much thinner than this one and goes on smoothly... the matte does not.







    On Wed, Oct 8, 2025 at 2:38 PM, OnlineLabels.com
    Thank you for contacting OnlineLabels. I apologize for any frustration you may have experienced when applying the labels to your containers. There are a few factors that can affect adhesion and techniques we use to help so I have included those recommendations below:
    • Clean your hands and the application surface. Any debris, dust, moisture, or natural oils can interfere with the adhesive, weakening the bond.
    • Apply the center of the label first and then work out toward the edges. This reduces some of the tension on the ends of the label which will help it stay down.
    • Use pressure when sticking the labels to your surface. Our products are pressure-sensitive, so more pressure equates to a stronger adhesive bond.
    • If the application includes an overlap with full coverage printing, make sure to leave the bottom side of the overlap unprinted. Ink and toner can make it difficult for the adhesive to fully bond.
    Can you provide more photos of the bubbling, as I am struggling to see the bubbles. Additionally, If you continue to experience issues, I'm happy to help troubleshoot the issue with you further. 

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    Good morning, My labels are perfect except for 2. Two of the design labels I just purchased, the two clear matte labels are too thick and will not lay flat without lots of bumbles and lines.  The glossy clear label is fine... or is much thinner and it will lay flat but these matte are so thick, it doesn't want to lay flat.  How can we fix this? Is there a different way of putting these on?  I am more than happy to send these two back on my own dime.  The other 15 design labels are perfect.  Help! Please!

     

  • Reply from customer service on 10/8/2025
    Thank you for your response. I am happy to set up a return for these labels and provide a 50% credit for them as well. Please let me know how you would like to move forward.

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    No... that is not working the labels are too thick.. the matte are literally twice the thickness of the glossy labels.  Are these made in house?  Have you seen these labels? Or tried to use them yourself? There is absolutely no way you can put these on a curve bottle and NOT have bubbles.   No way.   I have literally had four other people try.  
    If I ordered these TWO same labels on a glossy label,  would you consider offering a discount for the purchase of the two other labels because these are trash... and can't be used.   I REALLLLY like the others and I knew they would be good which is why I spent nearly $800 on this order.. my third order.


    On Wed, Oct 8, 2025 at 4:12 PM, OnlineLabels.com
    <support@onlinelabels.com> wrote:
    Thank you for your response. This should be able to be worked out with the application method provided. I would recommend applying the label a bit slower and using your finger to crease out the edges as you apply the label. you can use a credit card or a straight edge item to work out any creases as you apply the label as well.

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    Thank you for your reply. The second one was a little better... but it still creates thus line down the label... like a long ripple.  The clear glossy label is much thinner than this one and goes on smoothly... the matte does not.







    On Wed, Oct 8, 2025 at 2:38 PM, OnlineLabels.com
    <support@onlinelabels.com> wrote:
    Thank you for contacting OnlineLabels. I apologize for any frustration you may have experienced when applying the labels to your containers. There are a few factors that can affect adhesion and techniques we use to help so I have included those recommendations below:
    • Clean your hands and the application surface. Any debris, dust, moisture, or natural oils can interfere with the adhesive, weakening the bond.
    • Apply the center of the label first and then work out toward the edges. This reduces some of the tension on the ends of the label which will help it stay down.
    • Use pressure when sticking the labels to your surface. Our products are pressure-sensitive, so more pressure equates to a stronger adhesive bond.
    • If the application includes an overlap with full coverage printing, make sure to leave the bottom side of the overlap unprinted. Ink and toner can make it difficult for the adhesive to fully bond.
    Can you provide more photos of the bubbling, as I am struggling to see the bubbles. Additionally, If you continue to experience issues, I'm happy to help troubleshoot the issue with you further. 

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    Good morning, My labels are perfect except for 2. Two of the design labels I just purchased, the two clear matte labels are too thick and will not lay flat without lots of bumbles and lines.  The glossy clear label is fine... or is much thinner and it will lay flat but these matte are so thick, it doesn't want to lay flat.  How can we fix this? Is there a different way of putting these on?  I am more than happy to send these two back on my own dime.  The other 15 design labels are perfect.  Help! Please!

     

  • Your reply on 10/8/2025
    No... that is not working the labels are too thick.. the matte are literally twice the thickness of the glossy labels.  Are these made in house?  Have you seen these labels? Or tried to use them yourself? There is absolutely no way you can put these on a curve bottle and NOT have bubbles.   No way.   I have literally had four other people try.  
    If I ordered these TWO same labels on a glossy label,  would you consider offering a discount for the purchase of the two other labels because these are trash... and can't be used.   I REALLLLY like the others and I knew they would be good which is why I spent nearly $800 on this order.. my third order.


    On Wed, Oct 8, 2025 at 4:12 PM, OnlineLabels.com
    <support@onlinelabels.com> wrote:
    Thank you for your response. This should be able to be worked out with the application method provided. I would recommend applying the label a bit slower and using your finger to crease out the edges as you apply the label. you can use a credit card or a straight edge item to work out any creases as you apply the label as well.

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    Thank you for your reply. The second one was a little better... but it still creates thus line down the label... like a long ripple.  The clear glossy label is much thinner than this one and goes on smoothly... the matte does not.







    On Wed, Oct 8, 2025 at 2:38 PM, OnlineLabels.com
    <support@onlinelabels.com> wrote:
    Thank you for contacting OnlineLabels. I apologize for any frustration you may have experienced when applying the labels to your containers. There are a few factors that can affect adhesion and techniques we use to help so I have included those recommendations below:
    • Clean your hands and the application surface. Any debris, dust, moisture, or natural oils can interfere with the adhesive, weakening the bond.
    • Apply the center of the label first and then work out toward the edges. This reduces some of the tension on the ends of the label which will help it stay down.
    • Use pressure when sticking the labels to your surface. Our products are pressure-sensitive, so more pressure equates to a stronger adhesive bond.
    • If the application includes an overlap with full coverage printing, make sure to leave the bottom side of the overlap unprinted. Ink and toner can make it difficult for the adhesive to fully bond.
    Can you provide more photos of the bubbling, as I am struggling to see the bubbles. Additionally, If you continue to experience issues, I'm happy to help troubleshoot the issue with you further. 

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    Good morning, My labels are perfect except for 2. Two of the design labels I just purchased, the two clear matte labels are too thick and will not lay flat without lots of bumbles and lines.  The glossy clear label is fine... or is much thinner and it will lay flat but these matte are so thick, it doesn't want to lay flat.  How can we fix this? Is there a different way of putting these on?  I am more than happy to send these two back on my own dime.  The other 15 design labels are perfect.  Help! Please!

     

  • Reply from customer service on 10/8/2025
    Thank you for your response. This should be able to be worked out with the application method provided. I would recommend applying the label a bit slower and using your finger to crease out the edges as you apply the label. you can use a credit card or a straight edge item to work out any creases as you apply the label as well.

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



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    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    Thank you for your reply. The second one was a little better... but it still creates thus line down the label... like a long ripple.  The clear glossy label is much thinner than this one and goes on smoothly... the matte does not.







    On Wed, Oct 8, 2025 at 2:38 PM, OnlineLabels.com
    <support@onlinelabels.com> wrote:
    Thank you for contacting OnlineLabels. I apologize for any frustration you may have experienced when applying the labels to your containers. There are a few factors that can affect adhesion and techniques we use to help so I have included those recommendations below:
    • Clean your hands and the application surface. Any debris, dust, moisture, or natural oils can interfere with the adhesive, weakening the bond.
    • Apply the center of the label first and then work out toward the edges. This reduces some of the tension on the ends of the label which will help it stay down.
    • Use pressure when sticking the labels to your surface. Our products are pressure-sensitive, so more pressure equates to a stronger adhesive bond.
    • If the application includes an overlap with full coverage printing, make sure to leave the bottom side of the overlap unprinted. Ink and toner can make it difficult for the adhesive to fully bond.
    Can you provide more photos of the bubbling, as I am struggling to see the bubbles. Additionally, If you continue to experience issues, I'm happy to help troubleshoot the issue with you further. 

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    Good morning, My labels are perfect except for 2. Two of the design labels I just purchased, the two clear matte labels are too thick and will not lay flat without lots of bumbles and lines.  The glossy clear label is fine... or is much thinner and it will lay flat but these matte are so thick, it doesn't want to lay flat.  How can we fix this? Is there a different way of putting these on?  I am more than happy to send these two back on my own dime.  The other 15 design labels are perfect.  Help! Please!

     

  • Your reply on 10/8/2025
    Attachments: 20251008-144632.jpg (2.28 MB) 20251008-144627.jpg (1.77 MB) 20251008-144133.jpg (2.26 MB)
    Thank you for your reply. The second one was a little better... but it still creates thus line down the label... like a long ripple.  The clear glossy label is much thinner than this one and goes on smoothly... the matte does not.








    On Wed, Oct 8, 2025 at 2:38 PM, OnlineLabels.com
    <support@onlinelabels.com> wrote:
    Thank you for contacting OnlineLabels. I apologize for any frustration you may have experienced when applying the labels to your containers. There are a few factors that can affect adhesion and techniques we use to help so I have included those recommendations below:
    • Clean your hands and the application surface. Any debris, dust, moisture, or natural oils can interfere with the adhesive, weakening the bond.
    • Apply the center of the label first and then work out toward the edges. This reduces some of the tension on the ends of the label which will help it stay down.
    • Use pressure when sticking the labels to your surface. Our products are pressure-sensitive, so more pressure equates to a stronger adhesive bond.
    • If the application includes an overlap with full coverage printing, make sure to leave the bottom side of the overlap unprinted. Ink and toner can make it difficult for the adhesive to fully bond.
    Can you provide more photos of the bubbling, as I am struggling to see the bubbles. Additionally, If you continue to experience issues, I'm happy to help troubleshoot the issue with you further. 

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    Good morning, My labels are perfect except for 2. Two of the design labels I just purchased, the two clear matte labels are too thick and will not lay flat without lots of bumbles and lines.  The glossy clear label is fine... or is much thinner and it will lay flat but these matte are so thick, it doesn't want to lay flat.  How can we fix this? Is there a different way of putting these on?  I am more than happy to send these two back on my own dime.  The other 15 design labels are perfect.  Help! Please!

     

  • Reply from customer service on 10/8/2025
    Thank you for contacting OnlineLabels. I apologize for any frustration you may have experienced when applying the labels to your containers. There are a few factors that can affect adhesion and techniques we use to help so I have included those recommendations below:
    • Clean your hands and the application surface. Any debris, dust, moisture, or natural oils can interfere with the adhesive, weakening the bond.
    • Apply the center of the label first and then work out toward the edges. This reduces some of the tension on the ends of the label which will help it stay down.
    • Use pressure when sticking the labels to your surface. Our products are pressure-sensitive, so more pressure equates to a stronger adhesive bond.
    • If the application includes an overlap with full coverage printing, make sure to leave the bottom side of the overlap unprinted. Ink and toner can make it difficult for the adhesive to fully bond.
    Can you provide more photos of the bubbling, as I am struggling to see the bubbles. Additionally, If you continue to experience issues, I'm happy to help troubleshoot the issue with you further. 

    You can reply to this email with any questions or comments. You can also respond by viewing the entire ticket history below. Please do not change the subject line when replying.

    https://secure.onlinelabels.com/Support/ViewTicket.aspx?KkTX0MsPH9vBOL%2f7kyldsA%3d%3d

    Regards,

    Jesse H
    OnlineLabels
    https://www.onlinelabels.com
    1-888-575-2235



    Connect with us!

    Facebook   Pinterest   Twitter   Instagram

    ------------------------------ Original Message ------------------------------
    Subject: 7705919

    Good morning, My labels are perfect except for 2. Two of the design labels I just purchased, the two clear matte labels are too thick and will not lay flat without lots of bumbles and lines.  The glossy clear label is fine... or is much thinner and it will lay flat but these matte are so thick, it doesn't want to lay flat.  How can we fix this? Is there a different way of putting these on?  I am more than happy to send these two back on my own dime.  The other 15 design labels are perfect.  Help! Please!

     

  • Question submitted on 10/8/2025
    Attachments: 1000031498.jpg (4.41 MB)
    Good morning, My labels are perfect except for 2. Two of the design labels I just purchased, the two clear matte labels are too thick and will not lay flat without lots of bumbles and lines.  The glossy clear label is fine... or is much thinner and it will lay flat but these matte are so thick, it doesn't want to lay flat.  How can we fix this? Is there a different way of putting these on?  I am more than happy to send these two back on my own dime.  The other 15 design labels are perfect.  Help! Please!


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